Position Purpose

As the manager of the spa, he/she would play a very important role in the day to day operations of the SPA department. Should strive to maintain and motivate the entire SPA team, and also able to create a culture of care and service excellence among employees.
Able to develop and implement SPA operational goals, policies and procedures. Additional responsible for leading the efficient and effective Spa operations including short and long-term strategic planning.

Essential Functions

1. Always demonstrate sincere customer focus and true appreciation for the guest experience.
2. Ensure the guest experience is relaxing and in accordance with the hotel's standards.
3. Ensure that spa department follows hotel policies and procedures including health, hygiene, emergency and Fire prevention.
4. Ensure compliance with all legislation governing the operation of a Spa facility.
5. Ensure all spa equipment is maintained in good working order at all times.
6. Ensure that all stock and cash items are kept safely under lock and key.
7. Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
8. Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
9. Develop and maintain adequate professional product program.
10. Develop and maintain retail product program.
11. Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
12. Able to achieve high performance and operational standards.
13. Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
14. Able to handle any guest complaints or special requirements.
15. Able to promote and sell spa programs to groups, conference guests walk-in etc.
16. Able to implement and monitor up-selling strategies to maximize spa operational revenue.
17. Able to prepare annual budget and business Plan to ensure Spa operation is adequately represented.
18. Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.
19. Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
20. Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
21. Responsible to develop strong product quality and treatment measures.
22. Responsible to monitor and analyze
23. the products and services of competitive Spas, to maintain a competitive advantage.
24. Responsible for the department training plan and conduct hands-on training for the new recruitment.
25. Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
26. Recruit and train Spa employees in accordance with hotel sop and guidelines.
27. Monitor and review Spa employee’s performance regularly and provide required guidance.
28. Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
29. Gather information and remain fully informed of local and international trends in Spa operations.
30. Attend daily morning HOD meeting.


General
1. Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.

2. Perform additional duties as directed by the Cluster General Manager.

3. Stay current with developments in the field of Spa and make appropriate suggestions and recommendations to the Rooms Division Manager or General Manager.

4. Be fully conversant with all health and safety, fire and emergency procedures.

5. Maintain a high standard of personal hygiene, dress, uniform, and body language.

6. Be polite and professional in any situation where the image or regulation of the hotel is represented.

7. Attend meetings and trainings as required by the Cluster General Manager.

8. Ensure that all activities are carried out honestly, ethically, and within the parameters of local Law.

9. Interact with guests actively to solicit for feedback.

Others
1. Be punctual on individual’s working shift.

2. Maintain cleanliness of activities areas and the hotel’s areas.

3. Handle guest comments and complaints efficiency.

4. Encourage and attend staff training and development.

5. Maintain the departmental expenditure within the budget.

6. Be productive on time, accurate information and quality work.

Occupational Health and Safety
1. Identify and control all aspects of risk management and implement strategies to minimize incidents and accidents.

2. Monitor, evaluate and implement strategies to ensure manual handling techniques are undertaken by all employees.

3. Review and update all necessary protective clothing, equipment and utensils to ensure the department is operating with minimal risks.

4. Monitor and assist in the review of all workplace incidents and accidents.

5. Assist in the implementation of Return to Work plans for injured workers.

6. Ensure all employees work under the strict guidance of the OH&S Act and identify training needs.

7. Ensure all equipment is serviced and maintained in a way that reduces risks or harm to anyone.
8. Use safe manual handling techniques at all times.
9. Review employees’ knowledge on emergency procedures including evacuation and implement training and development on a regular basis.

Note

Regular attendance in conformance with the standards, which may be established from time to time, is essential to successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with rules and regulation for the safe and efficient operation of the hotel facilities. Employees who violate Hotel rules and regulations will be subjected to disciplinary action including termination of employment.





Qualification Standards

Education
College degree plus technical certificate of diploma or above in related field.

Experience
Minimum of 3 to 5 years’ experience as a Spa Manager in a luxury hotel or a well-established SPA brand.
Experience of managing a similar size spa operation.
Essential Job Skills
• Good English language skills
• Strong organizational skills
• Ability to lead, motivate and develop a team of individuals
• Detailed knowledge of working practices of activities
• Strong administrative skills
• Ability to cope with pressure
Desirable Job Skills • Ability to work a personal computer
• Capable of preparing reports and presentations in English
• Knowledge of local language
• Proven track record in hotel of similar standard in similar capacity

Physical Requirements • In possession of all faculties
• Strong resistance

- 6 days off per month
- Service charge / Fixed Incentive
- Staff Meal
- Uniform
- Commission (some position)
- Fitness Member Staff Rate

HOW TO APPLY
Send your Resume to email.
hr2@stayphuketresort.com

or Walk-in Mon-Fri, Morning 9:00- 11.00 hrs. and Afternoon 14:00- 16.00 hrs.
(Close on public holiday)
Stay Team @STAY Phuket

Stay wellbeing & lifestyle resort

56/80 ม.4 ราไวย์ เมืองภูเก็ต ภูเก็ต

ติดต่อสมัครงาน: HR

โทรสมัครงาน: 076363250

Email: hr2@stayphuketresort.com

Website: www.stayphuketresort.com